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Hotel Nikko in San Francisco – A Superior and Social Hotel with Live Tweets to Guests

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Photo courtesy: Hotel Nikko San Francisco

Photo courtesy: Hotel Nikko San Francisco

A hotel who’s Twitter profile boldly tells it’s guests to tweet “for any requests”?  You bet!

Welcome to the Hotel Nikko in San Francisco ( @HotelNikkoSF ) and their unique approach to social customer service.

Social media influencer Glen Gilmore ( @GlenGilmore ) shares his pleasantly surprised experience with Hotel Nikko’s savvy social media manager in a story appearing on the Business 2 Community page.

A friendly Twitter exchange was followed by a complimentary fruit plate and a handwritten welcome note.  Yes, a handwritten note.  This example of digital and real-world customer engagement is an effective tandem of events on multiple fronts that brings the customer experience well above the the ordinary and into the memorable.

Asked why the hotel is so “social”, Joseph Curran, Vice President of Marketing for the Nikko San Francisco, said “We try and allow our guests to reach us however they’re most comfortable.”   Dani Ortega, social media manager for the Nikko added that “you have to be invested in the hotel and in others – with a passion for the hotel.”

Read the entire story by Glen Gilmore here. 




1 Comment

  1. Canal says:

    First of all, thank you Mr, Ghassan for the wonderful assay and great, new, and cairteve oriented idea, and as i understood from your meaningful words that Social Entrepreneurship is more of an Idea than actual application with rules and headlines.what I ment is that this concept can be applicable in all, and i mean ALL ways of social, commercial, public, & private.Thank you again Sir for your inspiring words and continuing effort to set an example for all of us.

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